Shipping & Delivery
Effective Date: January 1, 2025
Company: Jessica & Jennifer New York
Website: jj-newyork.com
Email: info@jj-newyork.com
1. Overview
At Jessica & Jennifer New York, we strive to deliver your order as quickly and accurately as possible. This Shipping & Delivery Policy outlines the key information regarding order processing, shipping times, and customer responsibilities once an order has been placed.
2. Order Processing
All orders are processed within 1 to 3 business days after payment has been successfully received. Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping details.
During peak seasons or promotional periods, processing times may take slightly longer.
3. Delivery Times
The average delivery time ranges from 3 to 7 business days, depending on the destination and local postal conditions. Please note that international customs clearance, local holidays, or unexpected carrier delays may occasionally extend delivery times.
We appreciate your patience and understanding if such delays occur.
4. Shipping Origin and Carriers
All orders are shipped directly from our supplier and logistics facilities located in China.
Depending on your region, your order may be handled by different carriers once it reaches your country for final delivery.
Customs duties or import taxes may apply depending on your local regulations. These costs, if applicable, are the responsibility of the customer.
5. Shipping Costs
Shipping costs are calculated at checkout based on the weight, shipping destination, and selected delivery option.
Occasionally, promotional free shipping may be offered, which will be clearly indicated on our website at the time of purchase.
6. Responsibility During Shipping
Once an order has been shipped, Jessica & Jennifer New York is not responsible for any loss or damage caused during transit after the carrier marks the shipment as “delivered.”
If the tracking information confirms delivery to the address provided at checkout, responsibility passes to the customer.
Please ensure that your shipping details are entered correctly when placing your order. Address corrections must be submitted within 24 hours of purchase.
We strongly recommend providing a secure delivery address to avoid issues with lost or stolen packages.
7. Tracking Your Order
All shipments include a tracking number, allowing you to follow your package’s journey in real time.
Please note that tracking updates may take 1–3 business days to appear after your order has been shipped.
If you have not received your tracking information within 5 days after purchase, please contact our support team for assistance.
8. Contact Information
For any shipping or delivery inquiries, please contact our customer service team.
Jessica & Jennifer New York
Email: info@jj-newyork.com
Website: jj-newyork.com
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Compliance:
This Shipping & Delivery Policy complies with applicable U.S. e-commerce and consumer protection standards set by the Federal Trade Commission (FTC).