Terms & Conditions
Effective Date: January 1, 2025
Company: Jessica & Jennifer New York
Website: jj-newyork.com
Email: info@jj-newyork.com
1. Applicability
By accessing our website or placing an order with Jessica & Jennifer New York, you agree to be bound by these Terms and Conditions. These terms apply to all purchases made through our online store. Please read them carefully before placing an order.
2. Product Information
We make every effort to describe and display our products as accurately as possible. However, errors, inaccuracies, or omissions related to product descriptions, pricing, or availability may occasionally occur. Jessica & Jennifer New York reserves the right to correct such errors without prior notice.
3. Orders and Payment
Orders are processed once full payment has been received. Available payment methods may vary by country and are displayed during checkout. It is the customer’s responsibility to ensure the chosen payment method is supported in their location.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order if payment cannot be verified, fraud is suspected, or the item is no longer available.
4. Processing and Shipping
All orders are typically processed within 1 to 3 business days. Standard delivery times range from 3 to 7 business days depending on your location. Orders are shipped directly from our supplier and logistics partners located in China.
Delays caused by customs, weather, or carrier operations are beyond our control. Once the package has been shipped, you will receive a tracking number via email.
5. Returns and Cancellations
Please refer to our separate Return & Refund Policy for detailed information about return eligibility, process, and costs. By placing an order, you acknowledge that our return terms apply.
6. Liability
Jessica & Jennifer New York is not responsible for any loss, theft, or damage that occurs during shipping if the tracking system confirms successful delivery to the address provided by the customer.
Customers are responsible for ensuring the accuracy of their shipping details. Incorrect or incomplete addresses may result in failed delivery, and associated costs will not be reimbursed.
7. Intellectual Property
All content on this website, including text, images, logos, and graphics, is the exclusive property of Jessica & Jennifer New York and is protected by international copyright and trademark laws. Any unauthorized use, reproduction, or distribution of this material is strictly prohibited.
8. Complaints and Customer Service
We value our customers and aim to resolve any issues quickly and fairly. Complaints or inquiries can be submitted in writing via info@jj-newyork.com. Our support team will review your message and respond within 5 business days.
9. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of the United States. Any disputes arising out of or related to your use of our website or purchases made through it shall be handled in accordance with applicable U.S. law.
Compliance:
This policy follows the Federal Trade Commission (FTC) regulations for online sales and U.S. consumer protection standards.